FREQUENTLY ASKED QUESTIONS

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Booking and Cancellations

 - Appointments must be booked at least 48 hours in advance.

 - Cancellations or rescheduling must be made 24 hours prior to the appointment. A cancellation fee of 50% of the service cost will apply for late cancellations or no-shows.

 - All services must be paid in full at the time of booking.

 - Subscription services will be billed automatically on a monthly basis via Stripe.

- Additional hours beyond the maximum service time will incur an extra charge of $50 per hour.

 - Priority areas will be addressed first; if additional hours are required, a new booking must be made.

 - Clients must ensure that dishes are washed and/or dried prior to a Kitchen Refresh to be included in the organization.

 - Clients must provide access to the premises during the scheduled service time

- If you are not satisfied with the service provided, please contact us within 24 hours, and we will address your concerns promptly.
- All cleanings are subject to 1 hour free to correct any mistakes made on our behalf.

Our team follows strict health and safety protocols to ensure the well-being of our clients and staff. Please inform us of any specific requirements or concerns.

- We respect your privacy and will maintain the confidentiality of all personal and property information.
- No photos or videos of your home will be taken or used without your explicit permission.

- Pets are a part of the family, and so we clean up after them as well! During service we recommend that you do keep your pet somewhere they will be comfortable — not all of our furry friends like the sound of vacuums or unfamiliar people in their space. Let us know how you'd like to handle your pet ahead of time to keep them safe and happy.